Course curriculum

  • 1


    • Welcome

    • Your change challenge

    • Your MflScore

    • Our improvement challenge

    • An introduction to the Model for Improvement

    • My QI Support

  • 2

    What am I trying to achieve?

    • Introduction

    • 3minuteQI Getting started with your Aim statement

    • Activity Qi8: 3minuteQI Aim statement

  • 3

    How will I know I've achieved my aim?

    • Introduction

    • Seven steps to measurement

    • Three faces of measurement

    • More about measurement

    • Activity Qi9: 3minuteQI Measurement ideas worksheet

    • Activity Qi10: 3minuteQI Measurement definition worksheet

    • Activity Qi11: What's changed?

    • 3minuteQI Getting Started with run charts

    • Activity Qi12: 3minuteQI Run chart worksheet

    • Measurement extras

    • Assignment B: Designing a quality improvement

    • Assignment B upload

  • 4

    What ideas have I got that will help me achieve my aim?

    • Introduction

    • Design with humans in mind

    • Working with our human condition

    • Activity Qi13: Observation

    • Change ideas

    • Activity Qi14: Time for a questionnaire

    • Time for a questionnaire - record your results

    • Thinking differently for a different outcome

  • 5

    Next steps

    • What's changed?

    • The way forward

    • Well done

What will I learn?

The emphasis of the learning is very much about PRACTICAL improvement science; enabling you to learn a set of skills that you can use, on the ground, within days of starting the course.

You will learn the following:

  • How to use Audit or a problem that you’ve observed as a springboard to quality improvement
  • How to choose a problem that is within your influence to improve
  • Seek information from other sources that provides context to your problem
  • How to describe this problem using just a few short sentences that anyone would understand
  • How to use three diagnostics tools to describe your problem in more detail
  • How to share your learning with others and learn from them too.

What is this course about?

This course is for people who want to get involved in quality improvement (QI) initiatives and don’t know how or where to get started, or want a bit of support to get on their way. It may be that you’ve done audits and want to explore ways to close the audit gap, or that you’ve tried quality improvement in the past but not got as far as you wanted. We'll support you to progress from a QI newbie to someone who can use a small selection of QI tools and techniques – in a home or a work situation to start building the habits of an improver.

We focus on the practical elements of improvement science and how improvement works for you where you need it. With our guidance, you will identify and choose a small problem to work on and use three tools to explore the problem in more detail. We call this the discovery phase – and it’s the best place to start if you want to increase your chances of making an improvement that could last.

You will put everything you learn into practice immediately! In our online space our course tutors will be there to provide feedback to you as you learn. By the end of this course you will have selected ONE small thing that you want to improve and learnt more than you can imagine there is to know about it. This is your first step towards improvement and sets you up perfectly to start using a robust scientifically informed change method such as the Model for Improvement or LEAN.

If this is something you need in your career – you will also have the evidence to fulfil an e-portfolio requirement or Continuous Professional Development record. If you don’t need it in your career – you can certainly apply it to challenges throughout your life!

Who is this course for?

This course is designed for:

  • Anyone who wants to learn effective ways of making change happen
  • Anyone who wants to embrace the concept of failing safe and learning fast
  • Anyone who wants to learn about quality improvement using scientifically informed methods.
  • Anyone who to start building their QI skills and experience to take with them throughout their career.
  • Anyone who needs evidence of QI knowledge and skills for their CPD portfolio and appraisal
  • Anyone who needs evidence of QI knowledge and skills to advance their professional career.